“Carol was professional, kind and very knowledgeable. She was easy to work with and made our transition from BC seamless and smooth. She worked really hard to get us a mortgage that suited us and we are grateful for her assistance.

We can’t recommend her enough! Thanks Carol!”

C.Miller & J.Gray

Buying a new home can be one of the most important decisions anyone can make. Getting the right mortgage is paramount. My wife Francine had dealt with Carol Falle of DLC The Mortgage Source for two mortgages and said how happy she was with Carol’s assistance. We agreed to contact Carol and move forward with obtaining a mortgage and hoping for a great rate. Francine was right about how wonderful a job Carol does as a mortgage broker. Carol was quick to respond to our needs and was always pleasant and understanding. Even with all of the paperwork we were required to provide, Carol helped with each step of the way. Carol was able to provide us with the best mortgage rate available and a mortgage that was right for us. We highly recommend Carol as a mortgage broker and you can be guaranteed she will be at your side throughout the process. She is always just a phone call away. We can’t say enough about the incredible job you did for us. We are happy in our new home and thank you so much for helping us get here.

 

P.Callaghan and F. Gagnon

Carol has been excellent to work with for our mortgage. Carol makes the process so easy and efficient. She is always available to answer questions and provides detailed responses to clarify any of the steps or forms. Carol checks in often through the process to make sure everything goes smoothly. I would highly recommend Carol to anyone looking for a new mortgage or a renewal.

S.Simoneau

 

“Carol made a difficult process much easier. She is diligent and kept me informed along the way. I highly recommend her services.”
M.Anderson – Orleans

We worked with Carol during the recent purchase of our home and she made the experience seamless. Her responses are always efficient and informative and she was always offering alternate ways to help with the process.
We hope to continue to work with her in the future and will absolutely be referring her to our friends.
Thank you again Carol!

T.Lavergne – Ottawa

I have had the pleasure of working with Carol on numerous occasions as we have entrusted her with our own financing needs. I have also personally referred many friends, family and clients to Carol to assist them with their mortgage financing, renewals, debt consolidation and refinancing. Carol provides exceptional service and is extremely knowledgeable in her field. She is very thorough, organized and provides a hands on approach to all her files. I would highly recommend her services. Carol is truly a pleasure to work with.

S.Braz

I recently purchased my first income property, and am grateful to have been recommended (and to have worked with) Carol for this endeavour. On our very first call, it was instantly clear that she was the type of agent who takes the time to consider her client’s context and needs. She was patient with my many questions, offered sage advice about levels of risk, and ultimately provided me with the right option for my purchase.

We worked together in a market rife with bidding wars and I also wanted to make the purchase within a short time window, so I didn’t make it an easy task for Carol! Her availability, no matter the time crunch, to verify whether I could bid on a property was incredibly helpful. She kept “her finger on the pulse”, and even offered me a renewed quote when mortgage rates changed over the course of my property search.  When I finally found my winner, the chaotic pace of the closing process and paperwork made it so that there was an error in the payment schedule on record. Without hesitation, Carol was swift to take corrective action.

Carol is a shrewd and discerning professional whom I will no doubt rely on for future purchases, and whom I would happily recommend to others!”

“Deepa” – Ottawa

For the first time in my adult life, I actually had to do some adulting and go out and get a mortgage for myself. I’ve had to do a lot of things lately for myself that I have never had to do before. Carol had come highly recommended by a mutual friend and I am more than glad to have reached out to her to obtain a mortgage on my new home!! Carol has gone above and beyond to help me ease into the transition of obtaining a mortgage for my home. She has made me feel comfortable with the whole process. If I didn’t understand something she was kind and patient and explained it until I did.  Carol is extremely professional and sincerely cares about her clients in wanting to obtain a mortgage that best suits them.I   wouldn’t hesitate to recommend her!!!

P.Phillips

I’ve worked with Carol with mutual clients for many years. Being a Realtor it is very important that my clients have amazing representation for their mortgage and Carol is that and more. I’ve recently sold my family home and downsized. Without question Carol was my go to for my own financing. Her knowledge, patience and true understanding of my needs were nothing less than amazing. I was very grateful to have her on my side. I highly recommend Carol Falle for your mortgage needs. If you are looking for the best you’ve found her.

C.Duff

What can we say, we have never actually met Carol other than email and phone, we have worked with Carol twice, first on our original mortgage (first time home buyers) and now on our 5 year mortgage renewal mixed with an equity loan to help pay off our credit card and secure funds for a kitchen renovation.  Each time we have worked with Carol “virtually” and I truly regret the distance between us, if Carol is in person anything like she is on email and phone communication then she is simply wonderful.  Pleasure to work with, and Carol answers her phone on weekends and evenings, goes above and beyond what is required to help her customers.  Both our original mortgage and our renewal were unique situations, there was a little bit of a “bad credit” do to error in reporting from the credit agencies as well as a unique income situation as my partner is a full time student so getting his income recognized by a lender was a bit of a challenge.

Carol worked with us and went beyond the call of duty, she helped us clean up our credit report, guided us in the right direction to build up our credit score and helped us secure our first mortgage, working with us months ahead of our purchase.  Carol made the experience so easy, she was pleasant and very patient with us as “first time home buyers” and the 3 million questions that we had.  As we closed on our mortgage we knew we had gotten the best deal available, even when “our” bank wouldn’t work with us, because we did not fit in their criteria for lending Carol worked with us and secured us a great mortgage.

No wonder 5 years down the road, after keeping in touch, and I love that Carol sends me a birthday Card every year electronically the first place we turned to when renewal came was Carol.  Again we were in a unique situation, our financial position and credit standing had improved very much, so we had more bargain power.  Again Carol tirelessly worked with us to secure us the best deal possible, we re-financed our mortgage at a higher value (after a home evaluation) which allowed us to secure funds to pay off some unexpected debt and secure funds for a kitchen renovation of our home.  Carol made the whole experience a snap, I couldn’t believe how easy it was.

Right from day one she was upfront with us, giving us options and possibilities, letting us decide how we want to proceed but giving us guiding light and the best possible case scenarios along the way.  Carol took the time to explain everything, and answered countless emails of mine with questions about details.  Carol handled everything right from the get go, arranging contact between a home appraiser, legal folks and so on, to pay off our existing mortgage and transfer to a new lender, where we got an awesome interest rate as well as funds for our renovations.  Carol was in touch during the whole process and made it pain free.  She is very patient and understanding, but most of all, she looks out for her clients and makes sure that they get a great deal.  She will even work with people (like us) where things are out of norm, and help guide you in the right direction to secure the mortgage you require.  Carol is very personable and pays great attention to detail, she knows her stuff.

After dealing with Carol twice, and keeping in touch over the years we will NEVER deal with the bank direct, not only can she get better rates, she makes the whole process fun and takes time to understand, you are not just a number when dealing with Carol, you are a client that she cares about deeply.  As stated at the beginning of the testimonial, the only regret is that we never got to meet Carol in person … but I’m sure the opportunity will come up.  Rest assured, in 5 years when renewal is due Carol will be the first person we call.  She can’t retire, she’s too good.  Trust me, don’t deal with the banks, deal with Carol, she will get you a  great deal and you will get a new friend along the way.  And if you’re like me and finances are not your strong point Carol will definitely help you out and take time to explain things and make it clear as day.   If I were to rate Carol’s service out of 100% I would give her 200%.

M. Najder – Hamilton

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