Just wanted to share a quick note to express how pleased we were with the level of service we recently received from Ms. Carol Falle when renewing our mortgage. We’ve worked with Carol before and are so glad we decided to do so again. Carol has a way of making what can sometimes be a very complicated process seem so easy. She took the time to listen to what it is we wanted, provided solid advice and recommendations, answered all of our questions promptly, and made the process of filling out the required paperwork as simple as can be. Best of all, she succeeded in securing a mortgage rate for us that was even lower than what we had originally been quoted! Would definitely recommend Carol to anyone in need of mortgage-related services.

 

Yann & Sylvie B., Orléans, ON

This is the 3rd time we’ve had Carol Falle handle our mortgage needs and each time she delivered! It didn’t matter what we needed Carol for, she was there to assist us in obtaining a mortgage when the banks « guaranteed » us to be qualified.  The first time we dealt with Carol was for a traditional mortgage, the second time was when we decided to consolidate some debt and save a ton of money on interest.  The third time was when we decided to build our dream home.  She is a very hard working individual who keeps on top of things, which is a rarity in this day and age!  During the construction of our house we (my wife and I) were in constant communication with how the build was going.  She organized the appraisal inspections, the disbursement of funds (working in conjunction with our lawyer) and kept an eye on the budget.  The best part about having Carol on your team is that she is a person who will do everything in her power to get you the best deal possible!  I work shift work and she was always there for me; if not in the office she was available by email and always replied within a reasonable amount of time.  I have recommended Carol to many guys on the job and I know that I will never deal with a bank again regarding a mortgage.  Thank you Carol for making our dream house a reality!  We couldn’t have done it without you!

D. & A. Hoar, Monkland, Ontario

I just wanted to send a quick note of thanks to Carol for her excellent service.  Carol has done 2 mortgages for me in the past 4 1/2 years and each time she has been prompt, professional and very attentive.  Her attention to detail is unsurpassed!  For example, Carol called me in November to advise that the rates were low and she believed it would be a good time for me to redo my mortgage at a more favourable rate.  In doing so, she saved me a lot of money and my monthly payments are also less now.  I appreciate someone who goes over and above their job to even anticipate your future needs.  She doesn’t just provide excellent service when I’ve had a request, she also looked out for me even when I wasn’t aware that I could save some money by renegotiating.  I’m in the real estate business and have recommended Carol to numerous people in the past few years, both professionally and personally, and I definitely won’t hesitate to recommend her in future.

Sincere thanks for everything you have done for me.

C. Norton, Ottawa, Ont

 I can’t say enough about Carol!  She has been a such pleasure to work with throughout the process.  From the start, Carol was very approachable and always made herself available to me via phone, email at any time of the day and season as Carol worked just prior to and throughout the Christmas break to ensure our mortgage could close on Jan 11th.  I really felt that I wasn’t just another client and that Carol gave our file her utmost attention and focus at all times.  Carol is extremely professional in her business dealings and managed our file with consideration, respect and attention to detail.  When Carol put us in touch with the mortgage appraiser, I found the appraiser to be a similar high calibre individual, which is a testament to Carol’s great professional network.

I am only sorry that Carol did such a great job for us that we now have to wait until we come up to re-mortgage to work with her again!  We were so very fortunate that we were put in touch with Carol, as I can’t imagine a more capable person to have as our mortgage broker.  I have mentioned to Carol that I am already starting to refer people to her so she can help other people the way she did for us.  I think Carol is a star performer and a great person.  We’ll definitely be reaching out to Carol again for any and all of our mortgage needs in the future!!

L & D Meranger, Ottawa

 

Carol Falle is one of those amazing people that you just say wow! Smart, organized, professional and always gets the job done. I have seen exceptionally positive feed back from Carol’s many happy clients. Her take charge personality has helped her to get her clients something better that no one else could. No challenge is to small or big for her to tackle. I have known Carol for many many years, and am delighted to have her on my team at Dominion Lending Centres The Mortgage Source.

N. Van Berlo – Broker/Owner

Carol – Bill and I are sitting in front of the fire in our beautiful new home and thinking of you on this sunny New Year’s morning.  Without your hard work, professionalism and determination we would never have achieved our goal and wouldn’t be sitting here today. Bill and I really appreciate all the time and effort you put into making things fall into place, not once, but twice for us in 2014 and we know you put a great deal of time and effort into helping us with a situation that was often complex and unusual.

Carol, you will always be our ‘go to’ professional and we will be singing your praises and referring your services to others at every opportunity.  Wishing you health, happiness and prosperity!!!

H. Perkins & B.Dishman – Windsor, Ontario

 I have had the pleasure of dealing with Carol Falle from Dominion Lending on two occasions in the past 5 years for mortgage re-financing. I have also known Carol for a very long time and admire her honesty, integrity and work ethic greatly.  Last month she completed another mortgage re-finance for me and I found her to be professional, courteous and efficient.  I like the idea of a mortgage broker as I am a full-time working mother in a job that demands a lot of my time.  Time is precious to me and I believe Carol saved me many hours.  I also dislike figures and researching rates – again I believe she obtained the best rate out there for me.  She referred me to a lawyer and organized the paperwork to save the lawyer time and me money.  I felt she was always available if I needed something last minute or for advice or questions.  Our meetings were at my convenience in a location convenient to me.

I truly believe she went beyond what is expected of a broker and would highly recommend her services!

D. Hampson, Police Officer – Gloucester, On

Wow…Where do I start?? When I was given Carol’s name she was a complete stranger to me. But not for long.  After the first exchange of communications I knew I was in good hands. No matter what time of day, Carol would contact me or meet with me at my convenience. I will be referring Carol to all my friends and acquaintances. Carol gave me excellent client service and always with her great smile. Thank you Carol!

F. Cousineau – Ottawa

Thank you Carol for your personalized, supportive & extremely professional service you provided to me this last month. After dealing with a few other professionals & feeling overwhelmed & discouraged, one phone call with you is all it took to assess my situation & you took charge immediately to secure the absolute best deal for me. I thank you so much as I have peace of mind & can continue to provide a stable environment for my boys; what more can I ask for. I will & have recommended you to family & friends without hesitation. You made a stressful situation not so stressful & it was a pleasure working with you & reconnecting with a friend. Thank you!!

V. Hatfield, Ottawa

Carol, we had such a good experience working with you that it is obvious for us to talk about you amongst our friends. In the process , if any of our contacts do decide to touch base with you, the positive experience just continues to expand !

Preeta M.  – Mississauga

 

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